StorageOS provides world-class support

Support coverage for all our integrations and deployments

We are here to help!

We want you to love StorageOS. If you have a question, our team of Product Reliability Engineers are here to help. Submit a ticket, reach out to us on email or on Slack for support. We provide our customers with private Slack channels to ensure you get all the support you need. Production applications are critical to your business.

All StorageOS support is delivered by trained engineers who also participate in the testing and development of the product. You choose the support your business needs.

Standard Support
SLA response times
during business hours

Premium Support
24×7 support for
Severity 1 and 2 issues

StorageOS bee

Requesting Support

Please see our documentation page for instructions on raising a support ticket.

StorageOS bee

StorageOS Support Prioritization and SLA

To prioritize, we define several different issue severity levels.
The definitions of these, along with our SLA response times, are as follows:

Severity Description Production Impact SLA First Response Time
Standard Support
SLA First Response Time
Premium Support
1 Full cluster outage.
More than 50% of volumes or entire cluster affected.
Severe 4 business hours 1 hour
2 Partial cluster outage.
One or more volumes affected.
Moderate 8 business hours 2 hours
3 General troubleshooting or enquiries Negligible 24 business hours 4 business hours

StorageOS Business Hours

We define our business hours as 0900-1800 Europe/London time, Monday – Friday.

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