Storageos Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
“Our Site” means this website, www.storageos.staging.wpengine.com and portal.storageos.staging.wpengine.com and support.storageos.staging.wpengine.com;
“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and
“We/Us/Our” means Storageos Ltd, a limited company registered in England under 09614942, whose registered address is 2 Minton Place Victoria Road Bicester Oxfordshire OX26 6QB.
2. Information About Us
2.1 Our Site, www.storageos.staging.wpengine.com, is owned and operated by ourselves
2.2 Support.storageos.staging.wpengine.com is provided to us by Freshdesk, Inc., 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066 who store the Data in their database on our behalf
2.3 We are a member of the Linux Foundation and the Cloud Native Compute Foundation but We do not share information with them.
2.4 We are registered as a Data Controller with the Information Commissioner under reference number ZA187011.
3. Scope – What Does This Policy Cover?
4. What Data Do We Collect?
4.1.2 business/company name
4.1.3 job title;
4.1.4 contact information such as address, email addresses and telephone numbers;
4.1.5 demographic information such as post code, preferences and interests;
4.1.6 IP address (automatically collected);
4.1.7 web browser type and version (automatically collected);
4.1.8 operating system (automatically collected);
4.1.9 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);
4.1.10 information that is linked to you for the purposes of issuing licenses based on software utilization, and for support purposes (such as diagnosing and resolving any issue).
4.2 Please note that our products provide functionality to enable you to store your data on your own managed environment. At no time do We have access to that data. It is only in relation to the data referred to in 4.1 that we hold and to which this policy applies.
4.3 Any financial information such as debit and credit card details are collected by a third party provider who has in place industry standard encryption and protection provision.
5 How Do We Use Your Data?
5.1.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.
5.1.2 We use your data to provide the best possible products and services to you. This includes:
126.96.36.199.1 Providing and managing your Account;
188.8.131.52.2 Providing and managing your access to Our Site;
184.108.40.206.3 Supplying Our products and services to you;
220.127.116.11.4 Personalising and tailoring Our products and services for you;
18.104.22.168.5 To improve the products and services We provide;
22.214.171.124.6 Responding to communications from you;
126.96.36.199.7 Supplying you with email to verify your email account, provide updates, deliver license keys, and provide product updates that you have subscribed to (you may unsubscribe or opt-out at any time by notifying us by email;
188.8.131.52.8 Market research;
184.108.40.206.9 Analysing your use of Our Site and gathering feedback on our Products and services as well as Our Site to enable Us to continually improve Our Site and your user experience; and
220.127.116.11.10 To send you promotional emails about products, services and offers.
5.1.3 We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products and or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
6 How and Where Do We Store Your Data?
6.1.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
6.1.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
6.1.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
6.1.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
7 Do We Share Your Data?
7.1.1 We may share your data with other companies in Our group. This includes Our subsidiaries.
7.1.2 We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
7.1.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
7.1.4 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
8 What Happens If Our Business Changes Hands?
9 How Can You Control Your Data?
9.1.1 When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and by managing your Account).
9.1.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
10 Your Right to Withhold Information
10.1.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
11 How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) on payment of a small fee which will not exceed £10. Please contact Us for more details at [email protected], or using the contact details below in section 13.
12 What Cookies Do We Use and What For?
12.1.1 Our Site may place and access certain Cookies on your computer or device. Cookies are those placed directly by Us and are used only by Us.
18.104.22.168.1 Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions;
22.214.171.124.2 Identify whether you are signed in to our website. A Cookie allows us to check whether you are signed in to Our Site;
126.96.36.199.3 Test content on Our Site. For example, 50% of our users might see one piece of content, the other 50% a different piece of content;
188.8.131.52.4 Store information about your preferences. The website can then present you with information you will find more relevant and interesting;
184.108.40.206.5 To recognise when you return to Our Site. We may show your relevant content, or provide functionality you used previously; and
12.1.4 All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law.
12.1.5 Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
12.1.6 Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. You may still block these cookies by changing your internet browser’s settings, but please be aware that Our Site may not work as intended if you do so and some pages and services may become unavailable to you. We have taken great care to ensure that your privacy is not at risk by allowing them.
12.1.7 Our Site uses analytics services provided by Google Analytics for web traffic management, and Cloudflare for Web performance and security. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
12.1.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
12.1.9 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
12.1.10 You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
12.1.11 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
13 Contacting Us